Technical Success Manager Mexico - B2B contract

We’re looking for a Technical Success Manager in Mexico (B2B contract) to help shape the future of business messaging at LINK Mobility - Europe’s leading mobile messaging and CPaaS provider.

At LINK, we power communication that keeps everyday life moving. From flight check-ins and delivery alerts to SMS authentication, WhatsApp support messages, and mobile coupons - chances are you’ve already interacted with our technology without even knowing it.

We help businesses engage and delight customers through scalable, end-to-end communication solutions.

This is an exciting moment to join LINK. The mobile communications industry is evolving fast, and we’re expanding our award-winning CPaaS offerings to match the pace of innovation.

ABOUT THE ROLE

Are you ready to take on a customer-facing role that drives long-term growth, adoption, and satisfaction for some of LINK Mobility’s most strategic global accounts?

We are looking for a Technical Success Manager consultant based in Mexico to support high-value enterprise customers in LATAM. In this role, you will ensure smooth onboarding, adoption, and growth of key projects, including large-scale rollouts with thousands of users - while proactively strengthening customer relationships and unlocking new opportunities.

As part of our global customer success team, you will act as the local point of contact for LATAM, working closely with internal experts to deliver WhatsApp & RCS chatbot solutions, ensuring strong alignment with META’s business ecosystem and API-driven integrations.

KEY RESPONSIBILITIES

• Act as the dedicated Technical Success Manager for strategic enterprise accounts in LATAM.
• Lead the onboarding, rollout, and adoption of large-scale projects in the region, ensuring smooth implementation and timely user training.
• Support customers in building, deploying, and optimizing WhatsApp chatbot solutions and conversational engagement strategies.
• Advise customers on WhatsApp Business Platform setup, including business verification, WABA configuration, phone number onboarding, and quality management best practices.
• Guide customers through API integrations, including REST APIs, webhooks, and integrations with CRM, CDP, or backend systems.
• Serve as the trusted local point of contact, ensuring strong communication, timely responses, and effective problem-solving.
• Manage diverse stakeholders across business and technical functions, ensuring alignment on project goals and delivery.
• Monitor customer health, including API performance, messaging KPIs, and platform quality metrics, providing regular updates to clients and internal teams.
• Collaborate with internal teams (technical, routing, fulfillment, sales) to ensure customer requirements are met.
• Identify growth opportunities by building long-term customer relationships and expanding channel adoption.

REQUIRED EXPERIENCE AND SKILLS

• Solid background in customer success, customer care, or account management.
• Proven experience with chatbot platforms and conversational technologies.
• Strong hands-on experience with the WhatsApp Business Platform, including knowledge of account structures, messaging best practices, and business policies.
• Experience working with API integrations, including REST APIs, webhooks, and system integrations with CRM/CDP or backend platforms.
• Knowledge of chatbot architectures and workflow automation engines (e.g., n8n) is a strong plus.
• Ability to translate business requirements into technical integration guidance and solution design.
• Strong stakeholder management and relationship-building skills, with the ability to engage customers at all levels.
• Excellent organizational skills to manage multiple complex projects simultaneously, including coordination across different time zones (especially with Europe).
• Demonstrated ability to work independently, take ownership, and solve problems proactively.
• Native Spanish speaker and fluent in English; additional languages are a plus.

OPTIONAL SUPERPOWERS

• Experience supporting enterprise-level customers in large-scale digital transformation projects.
• Strong understanding of conversational design principles, automation logic, and workflow optimization.
• Analytical mindset with the ability to interpret performance data and recommend optimization strategies.
• Highly self-motivated and driven to deliver outstanding customer experiences.
• Confident, enthusiastic, and committed to excellence.
• Passionate about mobile messaging and digital innovation.
• Thrives in a dynamic, global, and fast-paced environment.
• Available to travel when required.
• Open to working under a consultant contract.

Want to know more about our company culture? Check out our EVP:

Employee Value Proposition

LOCATION

📍 Mexico City or Culiacán, Mexico

HOW TO APPLY

Ready to join us? Apply below - we hire when we find the right people

ABOUT LINK MOBILITY

LINK is publicly listed on the Oslo Stock Exchange. We continue to grow organically with strong recurring revenue as businesses shift toward mobile-first communication.

For more information, you can visit our website: CPaaS Enterprise Communications: SMS, WhatsApp, RCS, Email

DIVERSITY AND INCLUSION

Every employee matters at LINK. We do not tolerate discrimination of any kind. Diversity fuels our innovation, equity shapes our decisions, and inclusion defines our culture. From leadership to daily interactions, we’re committed to creating a fair, respectful, and empowering environment for all.