At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.   

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more. 

Key Responsibilities:

• Handling customer inquiries via email, phone, and chat;
• Supporting customers during the onboarding process to ensure a smooth start with our system;
• Collaborating with the team on daily customer service operations and task distribution;
• Updating customer data and maintaining documentation;
• Ensuring high service standards and building positive long-term relationships with customers.

Your Profile

• Advanced knowledge of Polish is an absolute must-have;
• A communicative, well-organized, and independent individual;
• Previous experience in customer service or office administration (preferred, but not required);
• Someone open to learning and working with new technologies;
• Proficiency in English will be considered a significant asset.

We offer:

• Hybrid work model after trial period (3 days/week in the office in Gliwice, 2 days/week remotely)
• Co-financed Medicover care;
• Co-financed​ private life-insurance;
• Co-financed MultiSport card;
• Extra day off on your birthday;
• Team building events;
• Extra fee from employer for retirement program (PPK);
• Employee Referral Program;
• Summer bonus;
• Fruits in the office;
• Lunch days: Mondays & Wednesdays;
• Free parking (cars & bikes).