At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.   

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more. 

Key Responsibilities:

• Technical customer support via phone and email;
• Monitoring the performance and uptime of the SMSAPI platform;
• Contributing to the creation of technical documentation;
• Reporting and tracking incidents submitted by SMSAPI customers;
• Troubleshooting technical issues for team members.

Your profile:

• Advanced knowledge of Polish is an absolute must-have;
• General IT knowledge;
• Understanding of basic network configuration concepts (LAN, WAN, Wi-Fi);
• Basic knowledge of PHP programming language;
• Familiarity with web application security concepts;
• Proficiency in English (both written and spoken);
• Excellent work organization skills;
• Strong interpersonal and communication skills;
• Ability to work effectively in a team;
• Nice to have: knowledge of Active Directory (AD).

We offer:

• Hybrid work model (3 days/week in the office in Gliwice, 2 days/week remotely)
• Co-financed Medicover care;
• Co-financed​ private life-insurance;
• Co-financed MultiSport card;
• Extra day off on your birthday;
• Team building events;
• Extra fee from employer for retirement program (PPK);
• Employee Referral Program;
• Summer bonus;
• Fruits in the office;
• Lunch days: Mondays & Wednesdays;
• Free parking (cars & bikes).